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Call hours expanding for Ohio unemployment services

To handle the onslaught of calls regarding unemployment services, the Ohio Dept. of Jobs and Family Services will be taking an 'all hands on deck' approach.
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OHIO, USA — Leaders with the Ohio Department of Jobs and Family Services announced Thursday they would be taking an "all hands on deck" approach to answering calls about unemployment.

At least three states, including Kentucky, Oregon and New York, have dealt with unemployment systems crashing, as many industries face major shut downs amid the coronavirus pandemic. While Ohio's system has continued going, department leaders have decided to make some big changes to handle the high volume of calls.

A number of employees in other areas of the Ohio Department of Jobs and Family Services have been shifted to help answer questions and process applications over the phone.

The call center's hours of operations have also been extended. Calls can now be placed from 7 a.m. - 7 p.m. on weekdays and from 9 a.m. - 1 p.m. on Saturdays. 

If you need to reset your PIN, you most likely will not have to speak to someone directly. Department representatives said that most people will be able to use the instructions provided on the phone, using automated prompts to guide them through the process. If you are unable to reset your PIN this way, then you will need to speak to a representative. Then, once you reset your PIN, you can file your claim online.

Filing a claim online remains the best way for Ohioans to access unemployment benefits, just click here.

If you have questions, the department has an online list of FAQs to help.

For an unemployment-related coronavirus Q&A, click here

Ohioans without computer access should call 1-877-644-6562 (OHIO-JOB).

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WTOL 11’s coverage of the coronavirus is rooted in Facts, not Fear. Visit wtol.com/section/coronavirus for comprehensive coverage, find out what you need to know about northwest Ohio and southeast Michigan specifically, learn more about the symptoms, and keep tabs on the cases around the world here. Have a question? Text it to us at 419-248-1100.

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