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Outage affects 911 service to Verizon customers in multiple NW Ohio counties

The Sandusky and Williams sheriff's offices confirm Verizon Wireless customers struggled to get in touch with 911 call takers. Lucas, Wood also experienced issues.

OHIO, USA — Williams and Sandusky counties authorities have confirmed that Verizon Wireless customers experienced difficulties dialing into 911 due to an outage over the weekend. 

In Williams County, authorities said calls originated from Verizon Wireless phones were breaking up and the quality of the call is subpar. That issue has since been resolved. 

In Sandusky County, the sheriff's office posted a message on their Facebook page, asking residents who have an emergency to dial any of the following numbers: (419) 334-6432, (419) 334-6433,  (419) 334-6434, (419) 332-2613. 

Verizon Wireless customers were having trouble dialing into the Wood County Sheriff's Office administration office as well as 911 Saturday night and Sunday morning, according to authorities.

Wood County Sheriff Mark Wasylyshyn says 911 lines are now working properly, although Verizon Wireless customers may still be having issues with regular calls.

On the sheriff's office Facebook page earlier, a message said Verizon Wireless had confirmed an outage. 

Credit: WTOL 11

The outage also impacted customers in Lucas County on Sunday morning. According to the Toledo Police Department, the 911 system is up and working with no issues. 

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