TOLEDO (WTOL) - *UPDATE: After this Call 11 For Action story aired, the G6 Hospitality company emailed to say they are refunding the woman who found a roach in her room. Original story is below.
It was the night before Rachel Godsey’s wedding.
She and some friends and family decided to go to Hollywood Casino and then stay at the Motel 6 in Rossford ahead of the big day.
But when they checked in to their room, an unpleasant sight awaited.
Godsey said she found a roach crawling in the room around 2 a.m. She said she brought it down to the front desk and asked for a manager, but was told he wasn’t in at the time.
She left for another motel that night, even pushing back her wedding just to speak to the manager the following day.
But Jay Patel, the manager, was out of town at a funeral, he confirmed to WTOL 11 over the phone.
Patel would not go on camera for this story and a corporate representative could not be reached after multiple attempts.
As of now, Godsey simply wants a refund for a room she didn’t use.
“I just want the refund. I didn’t stay there. It actually ended up costing me my honeymoon because those two rooms I wasn’t expecting to have to replace. So $137 was two standard rooms for the two days of my honeymoon. So that was postponed due to them not giving me my refund,” Godsey explained.
A representative from the company finally did respond, one week after this story aired, saying:
"We have been made aware of the unfortunate situation that a guest dealt with at a Rossford, Ohio location – and saw your story about this on WTOL.COM.Our corporate Guest Relations team reached out to the guest to express our sincere apologies and had already started the process of issuing her a full refund. We have further expedited that process and she should be receiving a check next week.”
We will continue to keep you updated on this story.