TOLEDO (WTOL) -- A Toledo woman used a local program to replace her old freezer. It's a move that was supposed to help her out. But the new freezer is actually making the situation worse. Now Problem Solver Mika Highsmith is stepping in to help.
86-year-old Ruth Sharp says she can get up and down her steps with a cane, but with arthritis and a knee condition, she says it's rough.
Sharp was excited when she discovered the Electric Partnership Program was going to replace her old freezer in her basement, with a new one. They even installed it upstairs.
"It is a convenience for me not to have to go up and down the steps," says Sharp.
It solved one problem, but now Sharp has another. She says her ice cream never gets hard and she has trouble opening the door. Sharp says the freezer was supposed to be frost free.
Every shelf has and inch of ice on it, along with her food. "I'm almost scarred to eat it...he said they sent a frost free one out here, but it's not frost free."
She tried tried get the ice off, but she could end up doing more damage, because it sits on the carpet.
"I don't know how I would defrost it on my carpet...They said, 'no' they wouldn't come back and give me a new freezer."
The state originally denied that request, because they say a frost free fridge isn't as energy efficient, and that's the whole idea of the program. But after several conversations, the department has agreed to replace her freezer with a smaller one that's frost free and meets the programs guidelines.