Her car was hit by a rental -- why won't they pay?

"I want my car fixed. He should fix my car. He was at fault. The car was parked," says Decheryl Nash.
"I want my car fixed. He should fix my car. He was at fault. The car was parked," says Decheryl Nash.

Her car was hit while parked. It wasn't her fault, but she may have to pay anyway.

That's because the person who hit it was driving illegally, so she's turning to Call 11 for Action Problem Solver Mika Highsmith.

Decheryl Nash says, "I just heard the noise, and when I came out here my car was hit."

It happened two days ago around 5 p.m. That's when Decheryl Nash came outside to find "the paint from his car is all on my car. You can see the little dent."

Her Taurus was parked, and the other driver hit her car with an impact so severe, it knocked a wheel out of commission. "I can't move it. Look at the tire, says Nash.

Here's the worst discovery. The driver was in an Enterprise rent-a-car without a driver's license, which means he doesn't have insurance. So even though he confessed, the process of getting this car fixed, is hitting many road blocks. Nash says, "He hit my car. He admitted he hit my car." She adds that the driver also said his father had insurance and would cover it.

Unfortunately for Nash, that's not the case. The claim was denied since the driver was not only uninsured but driving without a license. Of course that's not fair to Nash who's not at fault. "I want my car fixed. He should fix my car. He was at fault. The car was parked."

So what should she do?

One option is to file a claim with Enterprise's insurance company. "I left message, and someone said they'd call me back. No one called me back."

Option two is to file a claim with her own insurance company, who can go against the driver's father's insurance.

The last option is to go against the driver and the father personally in small claims court.

Hopefully Nash won't have to do that. Enterprise's insurance company is investigating the claim. Mika will keep you updated.

Posted by LS