There were officers available to respond to a call in September about a woman screaming.
That woman spoke to News 11 about being raped for over an hour in her own home, hoping police were on their way.
Police records show an anonymous caller dialed 911 around 2:50 p.m. to have police check on a neighbor who was yelling. Officers didn't arrive until an hour after the call was placed.
Police Chief Mike Navarre refused to talk to News 11 on-camera, but did say a dispatcher placed the call as a priority 2, which is not the highest level. It means police officers can respond when available. Chief Navarre says some officers were busy on other calls, and others were getting ready to go home. So the dispatcher didn't send anyone right away.
Dan Wagner of the Toledo Police Union said city budget cuts are to blame. "This year alone, 20 police positions were lost because of attrition. This is what we've predicted: as the man power goes down, you have less officers to field calls for service, and your response time go up."
News 11 went to city hall to see what Mayor Finkbeiner had to say. His spokesperson directed us back to the police. "No comments," he said, "All questions to the police chief."
Chief Navarre said, "The number one priority is to respond to calls in a timely manner, and that's why cuts in the police department are occurring in units like community services - not officers patrolling the street." He says that number has stayed the same, despite cuts to other areas.
There is a investigation underway right now in the police department about this incident. Two dispatchers are being disciplined, and Friday morning Chief Navarre called the rape victim to personally apologize.