Study finds highest ranking auto insurers in customer satisfacti - News, Weather, Sports, Toledo, OH

Study finds highest ranking auto insurers in customer satisfaction

(Source: WTOL) (Source: WTOL)
(WTOL) -

Despite higher premiums, auto insurance customer satisfaction is at an all-time high.

According to J.D. Power's 2018 U.S. Auto Insurance Study, insurers are finding success due to improved customer interaction.

Insurance companies are finding the right balance between digital and live interactions, keeping customers engaged.

Specifically, insurers are encouraging customers to use their digital platforms for things like billing, and saving live interactions for other tasks.

However, the increased demand and use of digital self-service options has put pressure on agents to increase the value they have in helping customers with complex issues.

The study also found that there has been an increase in usage-based programs. 

These programs leverage telematics technology to set premiums based on how far a driver goes and how safely they drive and are gaining converts at a higher rate (up to 10% compared to 8% in 2017).

Driver coaching and vehicle tracking are becoming more important to customers using these programs, in addition to getting a premium discount.

The biggest gains in satisfaction were found in billing process and policy information (+11), policy offerings (+10), price (+6), and interaction (+3).

Companies were also ranked by region, with the highest ranking firms in the North Central region (defined as Illinois, Indiana, Michigan, Ohio, and Wisconsin) below:

Copyright 2018 WTOL. All rights reserved.

  • Headlines from Lucas, Wood, Ottawa, Fulton & Monroe CountiesNewsMore>>

  • EXPLICIT LANGUAGE WARNING: Racist graffiti found on south Toledo home, suspect arraigned

    EXPLICIT LANGUAGE WARNING: Racist graffiti found on south Toledo home, suspect arraigned

    Monday, July 16 2018 4:20 PM EDT2018-07-16 20:20:00 GMT
    (Source: Facebook)(Source: Facebook)

    A woman posted a Facebook live video on Saturday afternoon in which she says someone painted racist graffiti on a property she had listed for sale. The video shows the spray painted messages "[N-word]s keep out" and "Hail Trump". 

    More >>

    A woman posted a Facebook live video on Saturday afternoon in which she says someone painted racist graffiti on a property she had listed for sale. The video shows the spray painted messages "[N-word]s keep out" and "Hail Trump". 

    More >>
  • West Toledo Dollar General robbed at gunpoint

    West Toledo Dollar General robbed at gunpoint

    Monday, July 16 2018 4:17 PM EDT2018-07-16 20:17:56 GMT
    (Source: RNN)(Source: RNN)
    (Source: RNN)(Source: RNN)
    A west Toledo Dollar General was robbed at gunpoint just after 7 a.m. on Monday morning. The clerk told police that a man walked in, showed a gun and demanded money from the register. He ran from the store after getting some cash. Police are still investigating. Copyright 2018 WTOL. All rights reserved.More >>
    A west Toledo Dollar General was robbed at gunpoint just after 7 a.m. on Monday morning. The clerk told police that a man walked in, showed a gun and demanded money from the register. He ran from the store after getting some cash. Police are still investigating. Copyright 2018 WTOL. All rights reserved.More >>
  • 2 in hospital after injury crash in Williams Co.

    2 in hospital after injury crash in Williams Co.

    Monday, July 16 2018 4:04 PM EDT2018-07-16 20:04:22 GMT
    (Source: WTOL)(Source: WTOL)
    (Source: WTOL)(Source: WTOL)
    Two people are in the hospital, after their vehicles collided on County Road 17 in Brady Township on Monday. Terry Schutte, 72, of Bryan, Ohio was traveling eastbound on County Road K when he failed to yield the right of way at the posted stop sign. Schutte then struck a 2017 Honda sedan headed eastbound. The sedan was driven by Cherie L. Whitman who was transported from the scene with serious injuries by Mercy Life-Flight to Parkview Hospital in Fort Wayne, Indiana. Sch...More >>
    Two people are in the hospital, after their vehicles collided on County Road 17 in Brady Township on Monday. Terry Schutte, 72, of Bryan, Ohio was traveling eastbound on County Road K when he failed to yield the right of way at the posted stop sign. Schutte then struck a 2017 Honda sedan headed eastbound. The sedan was driven by Cherie L. Whitman who was transported from the scene with serious injuries by Mercy Life-Flight to Parkview Hospital in Fort Wayne, Indiana. Sch...More >>
Powered by Frankly