Suspicious text messages worry SunTrust customers - News, Weather, Sports, Toledo, OH

Suspicious text messages worry SunTrust customers


Rose Johnston is one of many SunTrust customers who reached out to NBC 12 shocked and outraged because of a text message that was sent to her mobile phone asking that she call a number regarding her bank account.

"It needs to be stopped. It needs to be stopped now," Johnston said.

Johnston called that number and got an automated message that said, "A text message has been sent to warn you that your debit card has been limited due to a security issue. To verify your identity, please enter your nine-digit Social Security number."

Thinking that the call was legitimate, Johnston entered her Social Security number but hung up when asked to give her bank account number.

"If they can get government information, they certainly can get what piddly information I have," Johnston said.

Customers who called SunTrust were told that the text messages and phone line did not originate from the company.

The bank also called both messages a scam and asked customers to be on alert. Tom Gallagher with the Better Business Bureau says banks like SunTrust would not call, text or email you regarding your bank account.

He encourages anyone who may have received the message to not call the number or give out information.

"I'm going to suggest that you get a hold of the bank, maybe talk to them about changing your accounts, and go to credit bureaus. There are three main credit bureaus. Just go online and look up credit checks," Gallagher said.

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