FirstEnergy customers can access alerts by text or e-mail - News, Weather, Sports, Toledo, OH

FirstEnergy customers can access alerts by text or e-mail

(Toledo News Now) -

On Thursday, FirstEnergy Corp. introduced two new, convenient technologies that make it easier for customers of its 10 utility companies in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland to obtain important information about their electric service on their computer or mobile device.

Customers can now subscribe to receive alert notifications via e-mail or text message that contain information about bills, weather conditions that may impact electrical service, or updates on reported outages. Customers can also use text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts.

"Our new alerts and text messaging services provide customers with a simple and convenient way to receive the most current information related to their electric service, right in their inbox or on their mobile devices," said Ronald Green, vice president of customer service. "These tools are part of FirstEnergy's ongoing effort to enhance service to our utility customers, including making it easier to get bills electronically and report power outages."

The alert and text messaging services are the latest additions to the suite of mobile technology recently introduced for customers. Earlier this year, the company launched smart phone apps for Apple, iPhone, and Android devices, as well as a mobile website that is accessible by using a smart phone.

The alert service allows customers to sign up for automated e-mail or text message notifications on topics including:

-Restoration updates during extended power outages

-Notifications of scheduled power outages

-Severe weather alerts in advance of storms

-Billing reminders, including alerts when a new bill is available, a payment is due, a payment has been posted, or no payment has been received

-Reminder of scheduled meter reading date

Alert preferences can be updated at any time.

The alert and text message services are provided free of charge to FirstEnergy utility customers; however, mobile carriers may charge customers to send and receive text messages or utilize data services. Customers should contact their carrier for more details about message and data rates.

For more information on how to sign up, visit www.firstenergycorp.com/connect or text "REG" to LIGHTS. Additional sign-up instructions, a guide to texting codes plus terms and conditions can be found online. 

Copyright 2013 Toledo News Now. All rights reserved.

  • Headlines from Lucas, Wood, Ottawa, Fulton & Monroe CountiesNewsMore>>

  • Report: ProMedica acquires HCR Manor Care

    Report: ProMedica acquires HCR Manor Care

    Wednesday, April 25 2018 8:55 PM EDT2018-04-26 00:55:04 GMT
    (Source: WTOL)(Source: WTOL)
    (Source: WTOL)(Source: WTOL)
    ProMedica does not seem to be slowing down its buying spree. Reuters reported that ProMedica is acquiring HCR Manor Care. According to Reuters, ProMedica is teaming up with Welltower which is a Toledo based real estate trust. The two are proposing a purchase of bankrupt HCR for $2 billion. ProMedica has not made a comment on the report.  Follow WTOL:   Download our app here.  Copyright 2018 WTOL. All rights reserved.More >>
    ProMedica does not seem to be slowing down its buying spree. Reuters reported that ProMedica is acquiring HCR Manor Care. According to Reuters, ProMedica is teaming up with Welltower which is a Toledo based real estate trust. The two are proposing a purchase of bankrupt HCR for $2 billion. ProMedica has not made a comment on the report.  Follow WTOL:   Download our app here.  Copyright 2018 WTOL. All rights reserved.More >>
  • Sierah's Legacy: Touching lives everywhere

    Sierah's Legacy: Touching lives everywhere

    Wednesday, April 25 2018 8:19 PM EDT2018-04-26 00:19:10 GMT
    (Source: WTOL)(Source: WTOL)
    (Source: WTOL)(Source: WTOL)

    What is most extraordinary is how so many in northwest Ohio, southeast Michigan and beyond have been deeply touched by Sierah and her story.

    More >>

    What is most extraordinary is how so many in northwest Ohio, southeast Michigan and beyond have been deeply touched by Sierah and her story.

    More >>
  • Chair of Water Quality and Sustainability reacts to Toledoan Gripe with TAWA

    Chair of Water Quality and Sustainability reacts to Toledoan Gripe with TAWA

    Wednesday, April 25 2018 7:41 PM EDT2018-04-25 23:41:52 GMT
    (Source: WTOL)(Source: WTOL)
    (Source: WTOL)(Source: WTOL)

    Some Toledoans spoke out about their concerns with the Toledo Area Water Authority (TAWA). Urging the Mayor's Office and City Council to consider how they feel TAWA is currently proposed isn't acceptable. Nick Komives is the chair of the water quality and sustainability committee. He tells WTOL that right now... if the city council were to vote on the ordinance for the Toledo Area Water Authority ... he predicts it wouldn't pass, eight to four. Komive...

    More >>

    Some Toledoans spoke out about their concerns with the Toledo Area Water Authority (TAWA). Urging the Mayor's Office and City Council to consider how they feel TAWA is currently proposed isn't acceptable. Nick Komives is the chair of the water quality and sustainability committee. He tells WTOL that r

    More >>
Powered by Frankly