(Toledo News Now) - When you book an airline ticket do you go directly to the airline website because you have always heard that is where you find the lowest price? It turns out that is not necessarily the case. Thousands of travelers may be overcharged for doing just that.
Did you hear the recent report about Delta Air Lines overcharging some of its own frequent flyers? While it hurts Delta's reputation, it is also a lesson for everyone who travels by air.
Airlines have conditioned us to believe we are always getting the lowest current fare when we book directly on their website.
"Most of the time I just go to Delta because we have American Express and we use it to get Skymiles for Delta," said Diana Kraus, a frequent flyer.
Several Delta frequent flyers said they rarely check other sites because they trust they are getting the best deal.
"I exclusively go to Delta's website just because it's so much more convenient, and as a frequent traveler, you want the mileage," said frequent flyer Jeremy Rickarts.
But now, Delta admits publicly during a 19-day period this spring, some of its Skymiles members were paying higher fares. Delta blames a glitch in its new computer system, and says it has been corrected.
It is still an eye opener to travelers who have always assumed frequent flyers are quoted the best prices.
"That would be a big surprise. Obviously, you would think the frequent customer would get the discount, if anything," said air traveler Shane Weaver.
Even if you are not a Skymiles member, this still affects you if you fly. Whether you fly once a week or once a year, it is good to doublecheck your fare quote.
Bottom line: Even if you do not fly Delta and do not belong to a frequent flyer program, it is still a good idea to compare prices for any trip at more than one website. That way you don't waste your money.