TOLEDO, OH (Toledo News Now) - Now that the doors are open, Hollywood Casino says it is ready to pull out all the stops for potential gamers.
The casino floor is home to more than 2,000 slot machines and 80 tables, but casino reps say, some of those high rollers like to gamble in a bit more secluded setting.
The casino has made accommodations for that in their high limit area that offers slots and tables games with the minimums there starting at $25 or $50. The casino also has a team whose job is to make sure the high rollers are having a great time.
"It's about creating that experience that they want. So, instead of prescribing, we have this, we have this. We need to get to know those customers first and we do that through our casino hosting team. We have about 4 people just dedicated to taking care of what you referenced as a high roller. So they'll be assigned to them and it's going to be whatever their needs are, we'll work to meet that," said Chrystal Herndon of Hollywood Casino Toledo.
Casino representatives say it is all about building relationships with the people visiting the casino, and knowing the gamer and what constitutes a good time in their eyes is the key to bringing them back.