TOLEDO (WTOL) - Ed Jordan's Ford Explorer is an older car with no warranty. That's a liability in his eyes so he says when he got the call that offered to sell him a warranty, he jumped on it.
Thinking he was playing it safe, he put down $300 and set up monthly payments.
But when it came time to file a claim, Jordan realized that just like his vehicle, he, too, had failed.
So, he called the National Auto Division -- the company that sells the warranty -- and found out that his claim was denied because he did not pass both the 30-day, 1,000 mile requirement.
Although they have restrictions, the company is in good standing with the Better Business Bureau, and, lucky for Jordan he can get a full refund.
But the BBB's Dick Eppstein says he's had hundreds of complaints. In fact, just calling on a cell phone is against the law so if you get one, be sure to hold for the prompt to be put on the "do not call" list.